Before Purchase FAQs
What is the condition of the items you sell?
All of the tools we sell are brand new and never refurbished. We ensure that every product is in top condition before it reaches you.
Do you have stock of all your products in your USA warehouse?
Not all of our products are stocked in the USA warehouse, but most of our regular best-sellers are available there. You can check the availability of specific items at the time of purchase to see if they are in stock in the USA ,India or at both locations.
What happens if the item I want is not available in the USA warehouse?
If the item is not in stock at our USA warehouse but is available in India or another location, we can still ship it to you anywhere in the world. You don’t need to worry; we’ll ensure it reaches you!
Do you offer warranties on your products?
Yes, we offer warranties on most of our products. Warranty details will be provided with your purchase, and you can also find them on our product pages.
Are your tools suitable for professional use?
Yes, all of our tools are designed for both personal and professional use. We offer high-quality products that meet industry standards, ensuring they can handle demanding tasks.
What payment methods do you accept?
We accept credit/debit cards (Visa, MasterCard, American Express), PayPal, and Stripe secure payment methods.
Is it safe to shop on your website?
Yes! Our website is encrypted with SSL technology to ensure your personal and payment information is secure.
Do I need an account to make a purchase?
You can make a purchase as a guest, but creating an account offers benefits like faster checkout, order tracking and history.
What if the item I want is out of stock?
If the item is out of stock, you can sign up for notifications, and we’ll let you know when it’s back in stock.
Do you offer gift cards?
Yes, we offer digital gift cards in various denominations. They are available for immediate use after purchase.
Can I change or cancel my order?
Once an order is placed, we begin processing it right away. Please contact customer service immediately to request any changes or cancellations. Once the order is dispatched from our end, cancelling an order is not possible.
Can I apply a discount code to my order?
Yes, discount codes can be applied at checkout. Make sure to enter the code in the designated field.
Do you offer free shipping?
We offer free shipping on a few items and also over a certain amount. Check our shipping policy for more details.
How can I track my order?
Once your order ships, you will receive a tracking number via email to track your shipment.
Do you ship both domestically as well as internationally?
Yes, we offer both domestic as well as international shipping. Please check our shipping policy for specific countries and fees.